Privacy Policy

House of Sultan ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website (houseofsultan.com) or purchase our products.

By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our website.

We collect the following types of information:

We use your information for the following purposes:

• •Order Processing: To process and fulfill your orders, send shipping confirmations, and handle returns
• •Customer Support: To respond to inquiries, provide assistance, and resolve issues
• •Account Management: To maintain your account, order history, and preferences
• •Communications: To send order updates, shipping notifications, and (with consent) marketing emails
• •Website Improvement: To analyze usage patterns, identify technical issues, and optimize user experience
• •Fraud Prevention: To detect and prevent fraudulent transactions and unauthorized access
• •Legal Compliance: To comply with applicable laws, regulations, and legal processes

Marketing Communications: You can opt out of marketing emails at any time by clicking the "unsubscribe" link in any email or by contacting us directly.

We do not sell, rent, or trade your personal information to third parties. We share information only in the following limited circumstances:

• •
  Service Providers:

  We share data with trusted third-party service providers who help us operate our business: payment processors, shipping carriers, email service providers, analytics platforms (Google Analytics, Microsoft Clarity), and cloud hosting services (Firebase).

• •
  Legal Requirements:

  We may disclose information if required by law, court order, government request, or to protect our rights, property, or safety.

• •
  Business Transfers:

  In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify.

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website performance.

Managing Cookies: Most browsers allow you to control cookies through settings. Note that disabling cookies may affect website functionality. You can learn more about cookies and how to manage them at www.allaboutcookies.org.

We implement industry-standard security measures to protect your personal information, including:

• •SSL/TLS encryption for all data transmission
• •Secure password storage with encryption
• •Payment data handled by PCI-DSS compliant payment processors
• •Regular security audits and vulnerability assessments
• •Restricted access to personal data (authorized personnel only)

No Absolute Security: While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to using commercially reasonable efforts to safeguard your information.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

• •Order Data: 7 years (tax and accounting requirements)
• •Account Data: Until account deletion requested or 3 years of inactivity
• •Marketing Data: Until unsubscribe or consent withdrawal
• •Analytics Data: 26 months (Google Analytics default)

Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately, and we will delete the information.

Our primary operations are in India, but we use third-party service providers that may process data in other countries (e.g., Google, Microsoft). When we transfer data internationally, we ensure appropriate safeguards are in place through:

• •Standard contractual clauses
• •Privacy Shield frameworks (where applicable)
• •Data processing agreements with service providers

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was last revised.

We will notify you of significant changes by posting a notice on our website or sending an email. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.