SHIPPING & DELIVERY POLICY

Last Updated: 10 October 2026

At House of Sultan, we want your fragrance experience to be exceptional from the moment you place your order to the moment it arrives at your doorstep. This Shipping & Delivery Policy explains how we process, dispatch and deliver orders placed through our website.

1. Order Processing

Once you place an order on houseofsultan.in, you will receive an order confirmation through the contact details provided at checkout.

Orders are processed after successful payment confirmation. Processing times may vary depending on order volume, product availability, holidays and operational circumstances.

Please ensure that your shipping address, phone number and email address are accurate when placing your order.

2. Shipping and Delivery Timelines

Orders are dispatched to the address provided during checkout.

• Order processing: Usually within [1–2 business days].

• Estimated delivery: Usually within [3–7 business days after dispatch], depending on the delivery location.

• Remote locations: Deliveries to remote areas may require additional time.

These are indicative timelines, not guaranteed delivery dates. Delays may occur due to courier operations, weather conditions, public holidays or other circumstances beyond our control.

Your applicable delivery estimate will be shown at checkout or communicated through your order updates, where available.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Any free-shipping offer will apply only when the eligibility conditions stated on the website or promotional offer are met.

4. Order Tracking

Where tracking is available, shipment details will be shared through the contact information provided at checkout once your order has been dispatched.

Please allow time for the courier tracking system to update after dispatch.

If your tracking information has not updated for an extended period or your order appears delayed, contact us using the details below.

5. Incorrect Address or Failed Delivery

Customers are responsible for providing a complete and accurate delivery address and an accessible contact number.

If a shipment is delayed or returned because of an incorrect address, unavailable recipient or unsuccessful delivery attempts, we may need to coordinate with the courier for re-delivery or return-to-origin handling.

Any additional shipping charges, where applicable, will be communicated to the customer before being charged.

6. Damaged, Missing or Incorrect Items

Please inspect your order when it arrives.

If your package arrives damaged, contains an incorrect item or appears to be missing an item, contact us as soon as reasonably possible. Include your order number and clear photographs of the outer packaging and product, where relevant, so we can investigate and assist.

Please retain the original packaging until the matter is resolved.

7. Delays and Circumstances Beyond Our Control

House of Sultan makes reasonable efforts to dispatch and deliver orders within the stated estimates. However, we cannot guarantee courier delivery dates.

Delivery may be affected by severe weather, transport disruptions, operational issues or other events outside our reasonable control. We will assist with available tracking and courier follow-up where possible.

8. Changes to Shipping Information

If you need to correct your shipping address after placing an order, contact us immediately. We will try to accommodate the request if the order has not yet been dispatched.

Once an order has been handed over to the courier, address changes may not be possible.

9. Contact Us

For shipping, delivery or tracking enquiries, contact:

Brand: House of Sultan
Website: https://houseofsultan.in
Email: [Insert your official customer support email]
Phone/WhatsApp: [Insert your official support number, if applicable]

Please include your order number in all order-related enquiries so we can assist you more efficiently.

Thank you for choosing House of Sultan.

House of Sultan — A distinctive scent. A lasting impression.